At The Cell City London, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, you may return it within 14 days for a full refund, subject to the following conditions:

1. The item must be in its original condition and packaging, with all accessories and manuals included.
2. The item must not have been used or damaged.
3. The item must be returned with a copy of the original sales receipt.

If your item meets these conditions, please contact us at info@cellcitylondon.co.uk to initiate the return process. We will provide you with instructions on how to return the item and issue you a return authorization number.

Please note that we do not cover the cost of return shipping, and we are not responsible for any loss or damage that may occur during the return shipping process. We recommend that you use a shipping method that provides tracking and insurance.

Once we receive your returned item and verify that it meets the above conditions, we will issue you a full refund to the original method of payment within 5 business days.

Please note that our 14-day return policy applies only to purchases made through our website. If you purchased an item from one of our physical stores, please refer to the return policy posted at that location.

If you have any questions or concerns about our return policy, please contact us at info@cellcitylondon.co.uk